Refund Policy
This policy explains what happens when payment or generation does not complete as expected.
Last updated: October 20, 2026
Failed video tasks
When the generation provider confirms that a task failed or was rejected, the credits reserved for that task are returned automatically to the same account. Do not submit the same task repeatedly while it is still processing.
Credit-pack refunds
Credit packs are digital goods delivered after verified payment. If you were charged but credits were not added, or if a charge was unauthorized, contact support with your order ID so we can investigate and apply any required refund under applicable law.
You may request a refund for unused purchased credits within 14 calendar days of purchase. Consumed credits for successfully delivered generations are not refundable solely because of creative dissatisfaction, except where required by law. Approved payment refunds return through the original provider and adjust associated credits proportionally.
Completed-result review
AI-generated appearance and motion can vary. A successfully delivered video is not eligible for a cash refund solely because its creative result differs from an expectation, except where required by applicable law.
If a result has a technical or policy concern, contact support with the task ID and a short description. Confirmed failed or rejected tasks return their reserved credits automatically.